CHW STUDIOS POLICIES
Release of Liability:
Parents or legal guardians of students, who are minors, and students (both minors and adults), waive the right to any legal action for any injury sustained on Studio property during normal lessons or any other activity engaged in by the students before, during or after the lesson time, and assume the risk of any injury. Further, such parents or legal guardians of students, who are minors, and students (both minors and adults) shall hold harmless and indemnify the Studio from any claim or damages arising from any injury. CHW Studios is not responsible for providing care or watch for students before or after the lesson. If students are left at the Studio before or after the lesson, the parents assume the risk for the safety of the student, without limitation, during such time. *This policy extends to any teacher’s home studio as well as any lessons held at The Point (211 W Fifth Ave, Knoxville, TN 37917).
Missed Lessons, Make-up Lessons, Refunds
*One quick note: remember that sticking with regular lessons is vital to your success as a growing musician! Just like playing on a sports team, each player has to be there for all of the practices and workouts to be able to play when it’s game time. While sickness, school trips, and emergencies do happen, make sure you stay committed to your set lesson time and notify your instructor well in advance of any absences, when possible.
Make-up Lessons at CHW are simple! Each instructor offers two (2) opportunities for make-ups during each of the Fall and Spring semesters (four total), as well as multiple ways to make up lessons during the summer. We also offer two additional group make-up lessons per semester via Zoom. These will be fun sessions where students can meet each other, learn skills such as songwriting and playing in a band, as well as doing other fun music activities together!
***If you need a make-up lesson, contact your instructor and they will let you know how to sign up!
Typically, make-up lessons will be given only because of the following circumstances: death in the family, serious/contagious illness, unforeseen emergency, or absence of the instructor (planned or emergency). No refunds and/or credits will be given for any missed lessons. A "No Call No Show" or less than ample notice (24 hours) disqualifies the student for a make-up lesson.
Payment Information
Although CHW follows a yearly term, payments are made month-to-month, and must be made during the first week of each month. Payments can be made by cash, check, or payment apps such as Venmo, Paypal, Cash App, etc. If a student enrolls only to receive a partial month of lessons, the lesson(s) received will cost $30 each for half-hour lessons, $45 each for 45-minute lessons, or $60 each for full-hour lessons. Payments taken after the 7th of any given month will incur a $25 fee. *If a check bounces, the parent, legal guardian, or adult student is responsible for repaying the monthly cost as well as an additional $35 fee.
Withdrawals and Refunds
The Annual Term is defined to be August through July. A term begins on the first day of the month. A one-month notice from the first day of the month is required to discontinue any lessons (no refunds or make-ups for any missed lessons during the last month). To withdraw from lessons, a parent or adult student must complete and sign a withdrawal statement, provided by CHW Studios.
